IT Company Not Calling You Back? When Is The Right Time To Break Up With Your Current IT Support Provider?

business people high fiving

What happens when your IT company is no longer meeting your needs? Sometimes it’s obvious that they don’t answer calls or emails – but other times it’s not as clear-cut. Maybe they’re forgetting the little things like keeping your business up to date with the newest technology or they’ve been pushing back on your requests for additional IT services.

It can be hard, but it’s sometimes necessary to break up with your IT support provider in order to make room for the right provider. But before you do, there are a few key areas to consider.

1. Your IT Company is Not Protecting You the Way You Deserve

If your IT Support Provider isn’t keeping you up-to-date with the latest technology, they’re choosing by default to let your data and IT infrastructure be vulnerable to potential threats. You’re paying for strategic IT support so if your IT company isn’t staying abreast of the newest security threats and solutions, you aren’t utilizing an IT support provider in the best way. 

If this situation sounds similar to yours, it may be time to get a new managed service provider who understands the importance of keeping you protected so there are no loose ends that allow you to fall into the 30,000 cyber attacks that happen daily.

2. Is Your IT Company Ghosting You?

Like a one-sided relationship, IT companies should be giving as much—or more—than they’re receiving from their customers. And communication, or lack thereof, is a surefire sign they’re not. IT partners that are only interested in getting paid and ignoring your requests for help are ones that don’t deserve your business.

If you feel like your IT provider is not prioritizing your time, money, and trust invested in them, it may be time to have that dreaded talk—if they even make the time for it.

3. Do They Understand Your Business Goals?

Contrary to popular belief, IT solutions can be specified per organization to fit their IT needs. Your IT provider should have experience within the IT scope that fits your business needs or caters to your industry—construction, retail, IT services, etc—to best manage your IT environment, and meet industry-regulated compliance. 

If they cannot provide comprehensive IT solutions that are customized to your business needs, then it may be time to switch providers to one who knows how to care for your needs like Praxis Computing. 

4. Proactive vs Reactive Support—Are You Getting the Short End of the Stick?

Being in a reactive relationship with your IT company is not only a waste of time and money, but it’s also dangerous. This means you’re investing money into a company that waits for IT issues to happen before they take action instead of thinking proactively and taking the steps to prevent them from happening in the first place.

It’s like waiting for an argument to happen instead of nipping it in the bud when you have the opportunity. IT companies should keep IT systems running smoothly, proactively, and confidently. If your IT provider isn’t up to the task, you know what to do.

Find a Strategic IT Partner for Life with Praxis

It’s never easy to make the decision to break up with your IT provider. But if you’re noticing that your IT company is not fulfilling its duties and responsibilities, it may be time to move on. Forever is a long time but at Praxis, we strive to be your IT partner for life. Our IT solutions are tailored to your business needs and our IT support services are structured around providing proactive IT solutions that keep you secure and up-to-date with the latest technology.

Our communication is seamless and ever-present so you’re always in the loop when it comes to IT support and IT solutions. Don’t spend another minute settling for IT support that’s not up to par, contact Praxis IT and have a partner for life.